‘CLI’ TERMS AND CONDITIONS – Effective 09Sep25
These terms and conditions (the “Terms and Conditions”) govern the use of www.coachingandleadership.com (the “Site”).
** These terms and conditions contain an additional section governing the terms and conditions of your CLI Training and/or Coach Training Registration. **
This Site is owned and operated by Coaching and Leadership International Inc., aka ‘CLI’. This Site is built for ecommerce, training and personal promotion.
By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.
THESE TERMS AND CONDITIONS CONTAIN A DISPUTE RESOLUTION CLAUSE THAT IMPACTS YOUR RIGHTS ABOUT HOW TO RESOLVE DISPUTES. PLEASE READ IT CAREFULLY.
** TERMS, CONDITIONS & REGISTRATION NOTES SPECIFIC TO CLI TRAINING and/or COACH TRAINING REGISTRATION **
At CLI we are committed to doing our best to make you as successful as possible as either a Private Practice Coach, Executive Coach or a Corporate Coach etc.
PCMK™ is Power Coaching with Mind-Kinetics®. These Terms and Conditions form a part of your registration.
- Acceptance of registration is subject to CLI’s final review and acceptance of course selection, pricing, space availability etc.
- Courses are deemed to have commenced with pre-class webinars and/or with pre-class assignments forwarded following acceptance of your registration.
- Course Training Hours: The actual number of Coach training and Mentoring hours achieved by the student will depend upon the student’s level of attendance and participation in scheduled classes. In addition please note that the ratio of live (synchronous/supervised) ICF Level 1 or ICF Level 2 hours versus self study (asynchronous/unsupervised) hours is subject to change at the discretion of the instructor based upon student requirements, the number of students enrolled/registered per course and other pertinent criteria.
- Completion: Students will have a maximum of one year to qualify, apply and complete their course examinations. The one year will be measured from their final regularly scheduled student group class. Failure to complete within the allowed time period may result in your inability to complete your course or additional financial charges for course completion.
- ICF ACC/PCC: ICF accreditation requirements for 7 hours of Group Mentor Coaching is included in your course registration price.
- ICF ACC/PCC: ICF accreditation requirements for 3 hours of individual Mentor Coaching and recording evaluations are not included in your course registration price. Students seeking ICF ACC/PCC accreditation in addition to CLI APC/CPC accreditation may purchase these extra ICF items separately from CLI or arrange to have the costs added to their original registration price.
- Communications: As a registered CLI student/licensee you agree to receive ongoing communications from CLI including information about your training and coaching, leadership, business building, news & updates and other pertinent topics.
- Confidentiality: You are registering to learn CLI’s Leadership, Business Building and/or PCMK Coaching Methodologies. Within the Coach learning you will have an opportunity to experience PCMK Methodologies from the perspective of being the Coach, the Client and the Observer. You will receive coaching from other students and/or an Instructor/PCMK Mentor. You must agree to maintain confidentiality with respect to the content of all Coaching sessions.
- Class Pictures: CLI often takes class and/or individual training pictures during your training. These pictures are often distributed to students and sometimes used for CLI’s promotional purposes. Please inform us in advance if you prefer that we do not include you or do not identify you in these pictures.
- Expenses: Registrants are responsible for all of their expenses including but not limited to communication charges (phone, wi-fi, long distance, Skype etc), travel, accommodation, meals etc.
- Shipping Charges for Course Materials: Additional shipping charges (up to $200) may apply when materials are required to be shipped to locations outside of North America.
- Shipping Liability: All shipments are FOB the CLI office. Additional charges will apply to replace lost shipments.
- Payment & Administration Fees: Course payment is due at time of registration. Registration is requested a minimum of 3 weeks prior to course start dates to ensure you receive your pre-class assignments (& manuals when applicable) in time for the first class. A non-refundable registration administration fee equal to the lesser of the course registration fee or $500 is applicable for all courses. This fee is included in the posted program/course price.
- Monthly Payment Plan Fees: A 5% Deferred Payment Fee will be added to all ‘Monthly Payment Plans’. This fee will be paid as a part of the Payment Plan deposit/down payment.
- Refunds: CLI class sizes are kept small to promote better learning therefore your commitment is paramount and refunds are not available following registration payment. When unforeseen situations arise CLI will work with you to reschedule your training to complete your course at the next offering of the same course within 12 months of the original course start date.
- ‘Pause’ Your Training: In the case of special family or medical emergencies and upon the presentation of a Doctor’s certificate CLI will allow you to pause your training and complete your course at the next offering of the same course within 12 months of your ‘Pause’ starting date.
- All Taxes & Duties are extra where applicable. GST/HST is a Canadian Goods & Services Tax applicable to all Goods & Services received in Canada. The current GST rate in BC is 5% but the GST/HST rate we charge varies per province. CLI’s GST number is 867509648RT0001.
- Changes: Course content, dates, venue and duration are subject to change prior to registration or as required to maximize learning.
- Course fee and prerequisites are subject to change prior to CLI’s acceptance of your registration.
- All Intellectual Property Rights remain with CLI. Upon payment in full and successful completion of your program, students will be granted a limited, non exclusive License to use the instructed Power Coaching Methodologies, Tools and Processes to provide One-on-one Coaching services in accordance with the License Agreement. Your License is further clarified in your Program Manual and is presented for mandatory signature at the start of your training. Advance copies of the License Agreement may be requested, in writing, from CLI at the time of registration.
- Privacy: The information collected herein will be used to process the student’s course registration payment, maintain communications regarding CLI coaching tips, news and offers as well as to confirm the student’s training achievements and coaching sessions with regulatory bodies such as the IAPC&M and ICF. Sessions may be recorded and used for accreditation, education and promotional purposes. Information provided will be stored in our student database and upon request is available to the student for review. This information will not be distributed to 3rd parties except as stated herein. This information will be destroyed when no longer needed.
- Discipline, Probation, Dismissal and Dispute Resolution: All students and registrants are subject to these CLI policies as published on the ‘FAQs & Additional Program Information’ page of the ‘Coach Training’ section of the CLI website and in the CLI Licensee/Members Area when available.
- General Terms & Conditions: Any disputes under these Terms and Conditions shall be governed by the laws of the Province of British Columbia and laws of Canada where applicable, without giving effect to any conflict of laws principles. You expressly consent to the exclusive forum, jurisdiction and venue of the courts of British Columbia or any other jurisdiction or courts as may be determined by CLI. If any provision of this Agreement or any part of any provision of this Agreement is held to be unenforceable by a court of competent jurisdiction then all other provisions of this Agreement shall remain in full force and effect.
- Training & Coach Training Registration Authorization: I hereby confirm that I am of legal age to enter into this training contract and that I have read and understood the registration information, investment inclusions and registration notes/details and authorize payment to CLI as per my course/program selections. **
INTELLECTUAL PROPERTY
All content published and made available on our Site is the property of Coaching and Leadership International Inc. and the Site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.
ACCEPTABLE USE
As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:
- Harass or mistreat other users of our Site;
- Violate the rights of other users of our Site;
- Violate the intellectual property rights of the Site owners or any third party to the Site;
- Hack into the account of another user of the Site;
- Act in any way that could be considered fraudulent; or
- Post any material that may be deemed inappropriate or offensive
If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site without refund. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.
USER CONTRIBUTIONS
Authorised Mind-Kinetics Coaching Users may post the following information on our Site or subdomain:
- Personal Coach promotional profile with picture and description in accordance with stipulated CLI guidelines for CLI Coach bio postings.
By posting publicly on our Site, you agree not to act illegally or violate these Terms and Conditions.
You are responsible for what you post or upload: By sending us Submissions through any part of the Services you:
- confirm that you have read and agree with our “PROHIBITED ACTIVITIES” and will not post, send, publish, upload, or transmit through the Services any Submission that is illegal, harassing, hateful, harmful, defamatory, obscene, bullying, abusive, discriminatory, threatening to any person or group, sexually explicit, false, inaccurate, deceitful, or misleading;
- to the extent permissible by applicable law, waive any and all moral rights to any such Submission;
- warrant that any such Submission are original to you or that you have the necessary rights and licenses to submit such Submissions and that you have full authority to grant us the above-mentioned rights in relation to your Submissions; and
- warrant and represent that your Submissions do not constitute confidential information.
You are solely responsible for your Submissions and you expressly agree to reimburse us for any and all losses that we may suffer because of your breach of (a) this section, (b) any third party’s intellectual property rights, or (c) applicable law.
USER REPRESENTATIONS
By using the Services, you represent and warrant that: (1) you have the legal capacity and you agree to comply with these Legal Terms; (2) you are not a minor in the jurisdiction in which you reside; (3) you will not access the Services through automated or non-human means, whether through a bot, script or otherwise; (4) you will not use the Services for any illegal or unauthorized purpose; and (5) your use of the Services will not violate any applicable law or regulation.
If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).
PROHIBITED ACTIVITIES
You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.
As a user of the Services, you agree not to:
- Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
- Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
- Circumvent, disable, or otherwise interfere with security-related features of the Services, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Services and/or the Content contained therein.
- Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services.
- Use any information obtained from the Services in order to harass, abuse, or harm another person.
- Make improper use of our support services or submit false reports of abuse or misconduct.
- Use the Services in a manner inconsistent with any applicable laws or regulations.
- Engage in unauthorized framing of or linking to the Services.
- Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Services or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Services.
- Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
- Delete the copyright or other proprietary rights notice from any Content.
- Attempt to impersonate another user or person or use the username of another user.
- Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats (“gifs”), 1 x1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as “spyware” or “passive collection mechanisms” or “pcms”).
- Interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services.
- Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to you.
- Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services, or any portion of the Services.
- Copy or adapt the Services’ software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
- Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services.
- Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Services, or use or launch any unauthorized script or other software.
- Use a buying agent or purchasing agent to make purchases on the Services.
- Make any unauthorized use of the Services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.
- Use the Services as part of any effort to compete with us or otherwise use the Services and/or the Content for any revenue generating endeavor or commercial enterprise.
ACCOUNTS
When you create an account on our Site, you agree to the following:
You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.
We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.
SALE OF GOODS AND SERVICES
These Terms and Conditions govern the sale of goods and services available on our Site.
The following are examples of the goods which are available on our Site:
- ICF Accredited Mind-Kinetics Coach Training;
- Mind-Kinetics Coach Training;
- elf-Coaching Services & Products;
- Assessments and Profiles;
- Books & eBooks; and
- other goods that may be uploaded/approved by CLI from time to time.
The following are examples of services which are available on our Site:
- Executive and Whole-Life Coaching;
- Coach Training; and
- other services that may be uploaded/approved by CLI from time to time.
The services will be paid for in full when the services are ordered.
These Terms and Conditions apply to all the goods and services that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods and services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods and services we provide. You agree to purchase goods and services from our Site at your own risk.
We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
Third Party Goods and Services
Our Site may offer goods and services from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our Site.
User Goods and Services
Our Site allows users to sell/market services. We do not assume any responsibility for the services users sell/market on our Site. We cannot guarantee the quality or accuracy of any services sold/marketed by users on our Site. However, if we are made aware that a user is violating these Terms and Conditions, we reserve the right to suspend or prohibit the user from selling/marketing services on our Site.
SUBSCRIPTIONS
Your subscription automatically renews and you will be automatically billed until we receive notification that you want to cancel the subscription.
To cancel your subscription, please follow these steps: Log into your account and cancel your renewal 2 days prior to your subscription renewal date.
PAYMENTS
We accept the following payment methods on our Site:
Credit Card; and
PayPal.
When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
SHIPPING AND DELIVERY
When you purchase goods from our Site, the goods will be delivered through one of the following methods:
Canada Post.
Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and statutory holidays.
You will be required to pay delivery charges in addition to the price for the goods you purchase.
If you purchase goods from us for delivery to a destination outside Canada your purchase may be subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.
You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.
USER DATA
We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.
ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing. You hereby agree to the use of electronic signature, contracts, orders, and other records, and to electronic delivery of notices, policies, and records of transactions initiated or complete by us or via the services. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.
CONSUMER PROTECTION LAW
Where the Business Practice and Consumer Protection Act, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
LIMITATION OF LIABILITY
CLI, Coaching and Leadership International Inc. and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.
INDEMNITY
Except where prohibited by law, by using this Site you indemnify and hold harmless Coaching and Leadership International Inc. and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.
APPLICABLE LAW
These Terms and Conditions are governed by the laws of the Province of British Columbia, Canada.
DISPUTE REOLUTION
Subject to any exceptions specified in these Terms and Conditions, if you and cli, Coaching and Leadership International Inc. are unable to resolve any dispute through informal discussion, then you and Coaching and Leadership International Inc. agree to submit the issue first before a non-binding mediator and to an arbitrator in the event that mediation fails. The decision of the arbitrator will be final and binding. Any mediator or arbitrator must be a neutral party acceptable to both you and Coaching and Leadership International Inc.. The costs of any mediation or arbitration will be shared equally between you and Coaching and Leadership International Inc..
Notwithstanding any other provision in these Terms and Conditions, you and Coaching and Leadership International Inc. agree that you both retain the right to bring an action in small claims court and to bring an action for injunctive relief or intellectual property infringement.
SEVERABILITY
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
CHANGES
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will expect users to be familiar with and in compliance with the most current Terms and Conditions posted on our Site.
CONTACT DETAILS
Please contact us if you have any questions or concerns. Our contact details are as follows:
+1 (250) 924-4545
admin@coachingandleadership.com
1-658 Alderwood Dr., Ladysmith BC, V9G1R6
You can also contact us through the feedback form available on this CLI Site.
©2025